Support

Email us at contact@thugroup.org, with your order number or the first characters of your key. We usually reply within one working day.

Frequently asked questions

How do I activate?

Open Cirrus → Pro → Enter licence → paste the key → Activate. Activation needs a connection; afterwards Cirrus works offline and checks the licence at most once every 7 days when online.

It says the device limit is reached

Deactivate on the old device first (Cirrus → Pro → Deactivate). If it is lost or reinstalled, use the Licence page to release all devices with your key and purchase email (once every 30 days).

I lost my key

Email us with your purchase email and order number. If you kept the order number and token, you can also look the order up there.

I paid but it still says waiting

Payments by static QR code are confirmed by hand, usually within a few hours. Keep the page open or look the order up later. Make sure the amount was exact and the order number was in the payment note. If it is still unconfirmed after 24 hours, contact us with a screenshot of the payment.

Can I get a refund?

Licences are digital goods and are generally not refundable once issued. If the licence cannot be used for technical reasons that support cannot solve, you can ask for a refund within 14 days of purchase. Duplicate payments are always refunded. See the Terms.

iOS, macOS and Google Play versions

Buy Pro inside those apps; Apple or Google handle payment and refunds. Licences sold here are for Windows, Linux and the directly downloaded Android app.

What is free?

Everything for managing zones is free: DNS, SSL/TLS, security, rules, caching, zone settings and analytics. See Pro features and pricing